(Senior) CRM Manager Sales/Service (m/f/d)

You are part of the global CRM team working with the Group Head of CRM and our Business Areas to build-up, manage and advance our Sales and Service CRM processes and landscape to drive collaboration and growth at Körber.

Your role in our team

• Build-up, align and execute the Sales and Service CRM strategy for Körber Group across our organizations
• Run hands-on project management with our internal business and IT CRM community as well as external partners
• Challenge and improve business processes and demonstrate how CRM can best support our Sales and Service Teams, i.e. opportunity or case management
• Drive CRM user adoption and enable users globally
• Promote benefits of CRM within the organization
• Takeover end-to-end ownership for CRM-related workstreams, focused on Sales an Service within Salesforce platform tech stack
• Drive clear functional specification setting for user stories/use cases
• Define product owner visions setting and aligning CRM enhancement roadmaps with divisions

Your profile

• Bachelor or masters degree
• 2-5 years of relevant experience in Sales or Service cloud technology projects or equivalent CRM setup
• Fast-paced corporate set up and/or IT/strategy consulting background preferential
• Experience in sales/service functions preferred (project, strategic, operative)
• Proficiency in CRM, preferably Salesforce Sales/Service Cloud or similar adjacent technologies a plus
• Proven learning journey track record a plus, e.g. Salesforce/similar certification/training proof (Salesforce trailhead)
• High target/result-driven personality with a high level of commitment and personal initiative
• Ability to work and succeed in projects with colleagues of different hierarchies through strong communicative and people skills in a matrix organization
• Team player with hands-on mentality who likes to work in an agile way
• Fluency in German and English in both verbal and written communication – orally, in text and presentation settings

Your benefits

• You benefit from group-wide and international collaboration
• Our corporate culture is open and communicative
• We support your professional development
• We offer performance-based compensation
• Our working hours are flexible and adjusted pragmatically to workload demands
• Opportunities for remote work are available
• At our Hamburg location, we contribute to public transport costs, and free parking spaces are available

Apply now and join our team!

Ready for your next step? Click on ‘ Apply now ’ to get started right away! As long as the position is advertised, you can apply at any time.

We value diversity and therefore welcome all applicants - regardless of gender, nationality, ethnic or social origin, religion/belief, disability, age, sexual orientation and identity, and any other protected status.

If you have any questions or technical problems, please send us an e-mail to [email protected] . Lisa Hildebrand is the responsible person for this job advertisement. We work with permanent partners and therefore ask recruitment consultants to refrain from contacting us by e-mail or telephone.