Quality Assurance and Risk Manager in Heidelberg

Full time

Empowering You – to feel our passion for technology

As NTT DATA Business Solutions, we are more than just a company. We are a team of passionate people who drive innovation – from advisory and implementation to managed services and beyond. With SAP at our core and a powerful ecosystem of partners, we continuously improve solutions and technology to make them work for companies – and for their people.

Our success is based on TOGETHERNESS, INNOVATION, TRUST, and SUSTAINABILITY – this is the heart of our corporate culture.

As part of the global NTT DATA Group, one of the top IT service providers worldwide, we stand for our open and sustainable acting. More than 16,700 employees from more than 90 nations in over 30 countries show that diversity is integral to our DNA and that we live tolerance and respect every day.

People are the key to our success. We believe that every individual can make an important contribution and are therefore constantly on the lookout for talented people who can actively strengthen our team.

ARE YOU READY TO BREAK NEW GROUND?

Location: Europe

What makes us special:

We have a holistic view of the individual needs of our employees. Here you can find a detailed overview of our wide variety of benefits during different life phases.

- Flexible working hours and locations : workation, mobile working, part-time models, sabbaticals, etc.

- Your further development by plan: topic-specific induction, targeted career development based on career models, programs and your own academy

- Family first: e.g. daycare allowance, paid maternity leave and paternity network

- SAP Platinum Partnership : strong SAP partnership, large knowledge network, and SAP Learning Hub and certification opportunities.

- We take care : e.g. 25% subsidy for company pension plan, company health management and cooperation with fitness providers

- We help you get from A to B: company car (depending on your role), discount on public transport and bicycle leasing via JobRad®.

Do you love challenges?

As Quality Assurance and Risk Manager, you will be responsible for:

- Collaborate with the NTT DATA regions on the Risk assessment proces s for new and existing customer engagements, securing that SAP/SNOW specific risks are taken into consideration

- Provide feedback on the Deal Governance process to ensure that new projects and services will be delivered in accordance to the expected quality and standardization.

- Provide support to the Red/Amber projects to create and execute a Back to Green action plan , including internal management reporting..

- In case of customer escalations , together with the regions identify the right escalation path and support the regional de-escalation managers to implement the action to solve the root causes and de-escalate the customer

- Together with the regions, define the quality checks that could be required for SAP/SNOW specific services to secure quality, speed and profitability

Convince us with your potential!

Your 10 years of work experience in Quality Assurance, Project and or Services Management proves your:

- Bachelor’s degree in Information Technology, Computer Science, or a related field

- Deep understanding of business needs and expectations

- Worked into complex projects and services environments, that required operational and processes knowhow in the area of SAP and Service Now

- Proven experience in quality assurance methodologies, processes, and tools.

- Certification in quality management (e.g. Six Sigma)

- Project/Services Management Skills : Strong project or service management management skills with the ability to lead cross-functional teams and drive quality initiatives within project timelines

- Analytical and problem-solving skills

- Exceptional analytical skills to identify and address quality issues

- Ability to solve complex problems and make data-driven decisions

- Excellent communication skills to articulate quality requirements and issues to technical and non-technical stakeholders

- Collaborative approach to work effectively with diverse teams

- Familiarity with relevant regulatory requirements and industry standards in IT (e.g., ISO 9001, CMMI, GDPR)

- Demonstrated commitment to continuous improvement and staying abreast of industry trends and emerging technologies

- Meticulous attention to detail to ensure the highest standards of quality in IT deliverables

- Leadership skills to inspire and guide a team toward achieving quality objectives

- Ability to adapt to changing priorities, work under pressure, and navigate through ambiguity

Do you have questions?

We look forward to receiving your complete application documents stating your earliest start date.

Get empowered by NTT DATA Business Solutions!

Josephine Krueger

Tel.: +49 1736966811

E-Mail: [email protected]

Do you have questions about diversity, equity, and inclusion at NTT DATA Business Solutions? You can find more information here.

Feel free to contact our colleagues at [email protected]

We transform. SAP® solutions into Value