German Speaking Customer Advisor in Malta!

Are you a highly empathetic and communicative individual with native-level fluency in German? Do you thrive in a dynamic, customer-focused environment and enjoy the challenge of solving problems and making people happy? We're looking for a dedicated German-Speaking Customer Advisor to join our fast-growing team in Malta. This is a fantastic opportunity to become a key player in a world-class customer support operation, exclusively handling client inquiries through email and live chat for a leading e-commerce brand.

This role offers a unique blend of teamwork and personal flexibility through a hybrid work model. You will spend two days a week at our state-of-the-art office in Qormi , collaborating with your team and enjoying the on-site amenities. For the remaining three days , you will have the convenience and flexibility of working from home.

Your Role and Core Responsibilities

As a Customer Advisor, you are the voice of our brand. Your primary focus will be on providing exceptional written support that not only resolves issues efficiently but also builds a positive, lasting impression. This is a role for a detail-oriented professional who can communicate complex information clearly and with a warm, helpful tone.

Your responsibilities will include:

• Email & Chat Management: Expertly manage a queue of incoming customer inquiries via email and live chat, ensuring timely, accurate, and professional responses in fluent German. You'll be the first point of contact for a variety of issues, from tracking orders and managing returns to providing detailed product information and troubleshooting account problems.
• Problem Resolution: Skillfully navigate a wide range of customer issues. Your ability to think on your feet, investigate problems, and find effective solutions will be crucial. Your goal is always to find a solution that satisfies the customer while adhering to company policies.
• Knowledge Hub: Become a subject matter expert on our client’s products, services, and company policies. You will stay up-to-date on new product launches, promotions, and changes to ensure you provide the most current and correct information to every customer.
• Quality Assurance: Maintain a consistently high standard of written communication. Every email and chat message should be professional, grammatically correct, and tailored to the individual customer’s needs. Your attention to detail ensures a flawless customer experience.
• Data & Feedback: Accurately log and categorize all customer interactions in our CRM system. Your insights will be invaluable for identifying recurring issues and helping the team improve our overall service and operational processes.

What We're Looking For

While previous experience is beneficial, we are more interested in your potential, your positive attitude, and your passion for helping people. We will provide comprehensive, fully paid training to ensure you have all the tools you need to succeed.

Essential Requirements:

• Language Skills: You must have native or C2-level proficiency in German . This is essential, as you will be communicating exclusively with our German-speaking clientele. A strong command of the English language (B2 level or higher) is also required for internal communication, training, and system navigation.
• Communication Style: You should possess exceptional written communication skills. Your ability to write clearly, concisely, and with empathy is paramount.
• Problem-Solving Mindset: You are a natural problem-solver who can think critically and find solutions to a variety of customer challenges.
• Tech-Savvy: You are comfortable learning and using various software applications, including our CRM and communication tools.
• Adaptability: You can work effectively both independently and as part of a collaborative team in a hybrid environment.

Why You Should Join Our Team

We are more than just a workplace; we are a community committed to your success and well-being.

• Competitive Compensation: We offer a highly competitive salary that recognizes your skills and hard work.
• Relocation Support: For international candidates, we provide a generous relocation package that includes paid flight tickets and initial accommodation to help you settle in smoothly and without stress.
• Professional Development: Your career growth is a priority. We offer extensive paid training and clear pathways for advancement within our global organization. You will have a clear career progression, allowing you to grow from a junior advisor to a senior specialist or even a team leader.
• Comprehensive Benefits: Enjoy a full range of benefits, including health and life insurance , to give you peace of mind.
• Work-Life Balance: Our hybrid model provides the flexibility you need to manage your personal and professional life effectively. You get the best of both worlds: teamwork and collaboration in the office, and comfort and focus at home.
• Prime Location: Experience the unique culture and sunny climate of Malta. Our modern office in Qormi offers a great working environment with all the amenities you need to be successful.

Ready to embark on a rewarding career in customer service on the beautiful island of Malta? We can't wait to hear from you!